ScarletApps FAQ

    How do I create an alias for my Rutgers email?

    To create an email alias for your Rutgers email address please follow the steps below
    1. Navigate to http://go.rutgers.edu/i1k10ndy


    2. Under personalized addresses, you may create an email alias and click the Add Personalized Address button to add the alias

    After completing the steps above you should be able to receive emails sent to your alias in the accounts listed under delivery email account.

    For further questions, please call the Help Desk at 848-445-4357.

     What Rutgers email addresses do I have access to?


    You can identify what Rutgers email addresses you have access to at https://netid.rutgers.edu/index.htm, click the "Manage Email Addresses" link. You will be able to identify your alias, delivery, and official Rutgers email addresses. 

    If you are a current student, faculty member, staff member, guest or alumni with Rutgers and you have activated the ScarletApps service at the "Service Activation" link on the same website, you will have access to a Scarletmail account. ScarletMail is the official email service for Rutgers affiliates. You can access this account at https://oit.rutgers.edu/scarletapps by selecting the “Mail” application. You would log in with your netid@scarletmail.rutgers.edu and your NetID password.

    If you are a current faculty or staff member within the university, you are most likely auto-provisioned for a Connect (Office 365) account. Connect is slowly removing and replacing RCI accounts. Connect accounts are mostly administered within a department. Most departments have migrated to Connect, but the goal is to have all departments migrated in the near future. For existing users in a department that are not yet migrated, you will have to wait until your department has migrated your account or request one from your departmental IT personnel.  

    Your alias addresses are personalized email addresses typically in the form of “firstname.lastname@rutgers.edu” to provide an alternate, professional display. It allows the option of a different public address aside from your typical NetID address to provide to others. All mail sent to any alias address that you publicly display will be sent to your delivery address(es). Your delivery addresses can be your Scarletmail account, your Connect account, and/or a personal account depending on your role with the university. Your official Rutgers email address is the email address displayed for others that wish to locate your contact information through http://search.rutgers.edu/index.html.

    What type of encryption is used? Is it SSL?

    Yes. Encrypted (TLS/SSL) connections are enforced for all web browser sessions.
    All Google Apps services have the ability to be configured to require access using encryption. Encryption is also required for access to mail data by third party clients. The mobile email client also uses encrypted access to ensure the privacy of communications. Encryption is not offered on the Start Page service at this time. Since SSL is enabled on the ScarletMail domain, you will not be able to see your mail in the Gmail gadget on the Google Apps Start Page since it is not served over SSL.

    How long can I keep my ScarletMail account after I leave Rutgers?

    People who graduate from Rutgers may keep their ScarletMail accounts, with access to ScarletApps, for as long as they wish. People who leave Rutgers without formally graduating, even if only for one semester, are subject to a twice-yearly audit of ScarletMail accounts and may have their accounts closed.

    Alumni who no longer want their ScarletMail accounts should write to help@oit.rutgers.edu from their ScarletMail account, as proof they are the account owner, to request its closure.  Closing a ScarletMail account will also remove access to other ScarletApps services. There is no way to remove a single ScarletApps service.

    Are ScarletApps accounts required for all students?

    Email from Rutgers is sometimes tagged as spam or blocked by external email service providers. For this reason, Rutgers requires you to have a ScarletMail account where all official Rutgers email can be delivered. Other email accounts can be added as additional delivery addresses, but the ScarletMail account can not be removed as a delivery address.

    If you are a Student in a program and you have access to personal health information you may not be able to set ScarletMail as the Official Rutgers Delivery Address . In cases like this your Department will supply you with an additional email account that you may use.

    How can I collect and send email headers in OSX Mail on my Mac?

    First, open the email whose headers you would like to collect. Next, click “View” in the menu at the top of your screen, then expand the “Message” submenu and select “Raw Source”. Next, copy all text up to the first blank line, then paste it into an email or a document which you can attach to an email. This email can then be sent to the appropriate support staff as directed.

    For more information about email headers, users may wish to view https://oit.rutgers.edu/faq/how-can-i-collect-and-send-email-headers .

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