Frequently Asked Questions:
- Apple Mac Mail: oit-nb.rutgers.edu/documentation/scarletmail
- Outlook: oit-nb.rutgers.edu/documentation/scarletmail
- Thunderbird: oit-nb.rutgers.edu/documentation/scarletmail
To create an email alias for your Rutgers email address please follow the steps below
1. Navigate to http://go.rutgers.edu/i1k10ndy
2. Under personalized addresses, you may create an email alias and click the Add Personalized Address button to add the alias
After completing the steps above you should be able to receive emails sent to your alias in the accounts listed under delivery email account.
For further questions, please call the Help Desk at 848-445-4357.
You can identify what Rutgers email addresses you have access to at https://netid.rutgers.edu/index.htm, click the "Manage Email Addresses" link. You will be able to identify your alias, delivery, and official Rutgers email addresses.
If you are a current student, faculty member, staff member, guest or alumni with Rutgers and you have activated the ScarletApps service at the "Service Activation" link on the same website, you will have access to a Scarletmail account. ScarletMail is the official email service for Rutgers affiliates. You can access this account at https://oit.rutgers.edu/scarletapps by selecting the “Mail” application. You would log in with your firstname.lastname@example.org and your NetID password.
If you are a current faculty or staff member within the university, you are most likely auto-provisioned for a Connect (Office 365) account. Connect is slowly removing and replacing RCI accounts. Connect accounts are mostly administered within a department. Most departments have migrated to Connect, but the goal is to have all departments migrated in the near future. For existing users in a department that are not yet migrated, you will have to wait until your department has migrated your account or request one from your departmental IT personnel.
Your alias addresses are personalized email addresses typically in the form of “email@example.com” to provide an alternate, professional display. It allows the option of a different public address aside from your typical NetID address to provide to others. All mail sent to any alias address that you publicly display will be sent to your delivery address(es). Your delivery addresses can be your Scarletmail account, your Connect account, and/or a personal account depending on your role with the university. Your official Rutgers email address is the email address displayed for others that wish to locate your contact information through http://search.rutgers.edu/index.html.
To help keep the system healthy and the accounts safe, all Scarlet Apps accounts have a limited amount of bandwidth. Certain activities that transfer large amounts of data in a short period of time, like synchronizing a ScarletMail account to a mobile phone or mail client, can cause an account to reach these limit.
The following limits apply to ScarletMail and ScarletDrive. These limits may change without notice in order to protect the ScarletApps infrastructure.
ScarletMail is the official email service for Rutgers students. Students may be provided additional email accounts if needed by their departments.
This project was initiated as a result of university wide student input. Other free, hosted email solutions that were able to support the Rutgers student constituency were considered such as Microsoft Live@edu, Yahoo, etc. Google Apps for Education was selected because of its extensive suite of applications and its success at many other universities.
Yes. Encrypted (TLS/SSL) connections are enforced for all web browser sessions.
All Google Apps services have the ability to be configured to require access using encryption. Encryption is also required for access to mail data by third party clients. The mobile email client also uses encrypted access to ensure the privacy of communications. Encryption is not offered on the Start Page service at this time. Since SSL is enabled on the ScarletMail domain, you will not be able to see your mail in the Gmail gadget on the Google Apps Start Page since it is not served over SSL.
Google filters for viruses and spam before delivering the message; please see Google's information on spam filters.
Rutgers Connect is the official Mail and Calendering system for faculty and staff, however any faculty or staff member can create a ScarletMail account as well.
People who graduate from Rutgers may keep their ScarletMail accounts, with access to ScarletApps, for as long as they wish. People who leave Rutgers without formally graduating, even if only for one semester, are subject to a twice-yearly audit of ScarletMail accounts and may have their accounts closed.
Alumni who no longer want their ScarletMail accounts should write to firstname.lastname@example.org from their ScarletMail account, as proof they are the account owner, to request its closure. Closing a ScarletMail account will also remove access to other ScarletApps services. There is no way to remove a single ScarletApps service.
You can view the Rutgers Academic Calendar as a Google Calendar or, alternatively, download the Rutgers Academic calendar as an .ics (iCal) file.
To add the Rutgers Academic Calendar to your ScarletApps Calendar, log in to your ScarletApps Calendar, click the first link provided above to view the Rutgers Academic Calendar, and click on the + in the lower right corner of the calendar. You will be prompted to add this calendar.
To activate the ScarletApps service you will need to first active a NetID and password. If you do not have an active NetID please go to:
netid.rutgers.edu and click NetID Activation.
During the NetID activation process you will have the option of activating the ScarletApps service.
If you have previously activated your NetID and simply want to to activate the ScarletApps service go to:
netid.rutgers.edu and click Service Activation.
You will be asked to log in with your NetID and password. From the list of services select ScarletApps an click on Activate Services.
By law some intellectual property should not be stored outside of the U.S. Individuals handling sensitive materials are reminded not to share this information via email regardless of the email provider. Ultimately, an email that is intended for a user within the U.S. can be easily forwarded.
The Acceptable Use Policy no longer allows automatic forwarding from Rutgers Connect. Rutgers Connect is the official email and calendaring solution for all Rutgers business. This is necessary to provide effective business continuity and eDiscovery with Rutgers business data.
We apologize for any inconvenience this may cause, but to keep it safe and secure you are unable to forward mail from Rutgers Connect.
To access ScarletMail via a web browser, go to oit.rutgers.edu/scarletmail. To login, use your NetID and password.
To protect Rutgers students, we require a separate password for access to ScarletApps for non browser-based services such as mobile devices and desktop clients (e.g. Outlook, iPhone, Blackberry, library kiosk, etc.) This password is referred to as your ScarletApps Mobile/IMAP/POP Password. For directions on creating or changing your ScarletApps Mobile/IMAP/POP Password, go to the "EMAIL & MOBILE" section of the FAQs.
Email from Rutgers is sometimes tagged as spam or blocked by external email service providers. For this reason, Rutgers requires you to have a ScarletMail account where all official Rutgers email can be delivered. Other email accounts can be added as additional delivery addresses, but the ScarletMail account can not be removed as a delivery address.
If you are a Student in a program and you have access to personal health information you may not be able to set ScarletMail as the Official Rutgers Delivery Address . In cases like this your Department will supply you with an additional email account that you may use.
ScarletMail accounts are required to use the NetID as the account name, so it is not possible to change the account name. However, you can set up a personalized email address, or mail alias, in the form of “email@example.com”, and set ScarletMail (or most preferred mail programs) to send using that address in the From line, rather than the firstname.lastname@example.org address. See https://oit-nb.rutgers.edu/documentation/scarletmail/setting-scarletmail-use-your-official-rutgers-email-address for details.
Google maintains Privacy Policies for each of its applications. For a complete list and access to each of these policies, please visit Google's Privacy Center. However, confidential or sensitive information should NEVER be sent through email.
Reminder: This service uses your Google Mobile password
We have created documentation for the following mail clients:
For more information on how to configure your client/device for IMAP/POP access, visit: