KACE F.A.Q.

    What data does KACE collect from a computer?

    The KACE agent collects data that is available through Microsoft's Windows Management Instrumentation and the System Profiler available in Mac systems. The data includes but is not limited to:

    • System hardware (CPU, RAM, Hard Disks, etc.)
    • Make, model & serial/service tag information
    • Networking (IP Address, MAC address, etc.)
    • System software inventory
    • Operating System version and patch level
    • Software licenses & metering statistics (if enabled)
    • Historical records (changes in software, hardware, system name, etc.)

    How does KACE work?

    A small application will be installed on the client systems, the KACE Amp Agent. This agent periodically scans the system to collect inventory data, which is then sent back to the appliance. This agent is required in order to perform the following tasks.

    • Software Distribution
    • Software Metering
    • Scripting
    • Patching

    Alternatively, a client systems can be inventoried via the Agentless Inventory feature. This might be used on a mission critical server or a system in which an agent does not exist. The agentless inventory feature can also track additional devices such as Dell projectors and printers. Client systems utilizing Agentless Inventory will be sent a command from the KACE system periodically to collect data.

    Can KACE perform security patches and upgrade applications to new versions?

    Dell works with a list of Vendors to obtain the most up to date patches for both applications and Operating Systems. Dell tests each patch prior to making them available for download on the KACE appliance. Each Organization has the ability to configure which patches they wish to subscribe, as well as the type of patches (critical, recommended, and optional).

    Software updates to new versions can be accomplished via the Software Distribution feature. This feature allows the installation of upgrades as well as new applications remotely to client systems in multiple locations.

    Who can access the data collected by KACE and where is the data stored?

    All data collected by KACE is stored in a secure database within the KACE appliance. Data for each KACE Organization is stored in its own unique secure database, which is only accessible by the administrator responsible for that KACE Organization. The aggregate data can be seen by authorized OIT KACE administrators, however no changes to the systems can be made. These administrators may produce periodic reports to OIT senior management in certain events such as a University wide software audit.

    How is Rutgers using KACE?

    KACE is a centrally funded service that is available to all University departments. Each department can obtain a secure and containerized KACE Organization to help support and maintain Rutgers owned equipment. The administration and configuration of each feature provided by the K1000 appliance is unique to each Organization. This provides each department with the ability to fully manage the implementation within their environment.

Pages