Recipient experience for encrypted emails


Encrypt or Encrypt-Only

If the sender chose Encrypt or Encrypt-Only, and the recipient is using the Outlook Web App (connect.rutgers.edu), Outlook, the Windows 10 Mail app, or Outlook for Android or iOS, the recipient will be able to read and reply to encrypted emails just like any other message. They will notice a banner at the top of the email that says "Encrypt: This message is encrypted. Recipients can’t remove encryption."

 

An example of the appearance of an encrypted email.

 

If the sender is using another email service, such as Gmail (including ScarletMail) or Yahoo, they will receive a link to read the message in a secure window instead.

 

A view of an encrypted message when read via Gmail.

 

If they are using the Outlook desktop application, they can click on the banner that says the message is encrypted and choose View Permissions to see detailed information about what they can do with the message.

 

A view of the window to show your permissions when reading an encrypted email.

 

Do Not Forward

If the sender chose Do Not Forward and the recipient is using the Outlook Web App, Outlook, the Windows 10 Mail app, or Outlook for Android or iOS, the recipient will be able to read the email normally, but will see a message at the top that says "Do Not Forward: recipients can’t forward, print or copy content". As stated, they will be unable to forward, print or copy the email.

 

A sample do not forward message as viewed in Connect.

 

As with the Encrypt option, non-Outlook users will receive a link to read the message in a secure window.

 

A view of a protected message as seen in Gmail.

 

Rutgers Connect – Confidential

If the sender chose Rutgers Connect – Confidential, and the recipient is using the Outlook Web App, Outlook, the Windows 10 Mail app, or Outlook for Android or iOS, they will be able to read the email normally, but will see a message at the top that says "Rutgers University – Confidential: This content is proprietary information intended for internal users only." They will be able to reply and modify the email, but will not be able to copy or print it. Users who are accessing their Rutgers Connect account through third-party apps, like Apple Mail, will receive a link to read the message in a secure window. Users of non-Rutgers email will be unable to view the message.

 

A sample of a Rutgers confidential message as viewed in Connect.

 

Rutgers Connect – Confidential View Only

If the sender chose Rutgers Connect – Confidential View Only, and they are using the Outlook Web App, Outlook, the Windows 10 Mail app, or Outlook for Android or iOS, they will be able to read the email normally, but will see a message at the top that says "Rutgers University – Confidential: This content is proprietary information intended for internal users only. This content cannot be modified." You will be able to view the email, but will not be able to edit, copy or print it. Users who are accessing their Rutgers Connect account through third-party apps, like Apple Mail, will receive a link to read the message in a secure window. Users of non-Rutgers email will be unable to view the message.

 

A sample of an email sent with Rutgers Connect - Confidential View Only selected.