Shared Inbox Mobile Setup Android and iOS

IMAP/SMTP settings are disabled for all users by default. If you require the ability to use IMAP/SMTP with your Connect account please contact your Connect domain administrator.

Android

Note: You must have “Full Access” to the shared inbox for this to work, if you are unsure if you have full access, please speak with your domain administrator.  Please see this list of domain administrators if you need assistance finding your domain administrator.

  1. Open the default mail client, generally called email or mail
  2. In the menu that appears, touch “Add Other Account” or similar
    1. If you already have accounts added, touch the three line symbol in the top left, then the gear icon, then “Add account” and the above menu should display
  3. Enter your NetID@domain.rutgers.edu (your Rutgers Connect sign in address) and your NetID password
  4. Select IMAP account on the popup that appears
  5. On the next screen change the following fields as outlined below
    1. Email Address: shared inbox address (i.e. resource@domain.rutgers.edu)
    2. User Name: add “\domain-resource” without the quotation marks (i.e. oit-help) to the end of your NetID@domain.rutgers.edu (i.e. NetID@domain.rutgers.edu\domain-resource | abc123@oit.rutgers.edu\oit-help)
      1. If that provides an error please try the following alternate usernames
        1. NetID@domain.rutgers.edu/domain-resource (i.e. abc123@oit.rutgers.edu/oit-help)
  6. Only if the incoming and outgoing server settings are not autofilled, add them as listed below
    1. Incoming
      1. IMAP Server: outlook.office365.com
      2. Security Type: SSL
      3. Port 993
    2. Outgoing
      1. IMAP Server: outlook.office365.com
      2. Security Type: TLS
      3. Port 587
  7. The box “Authentication required before sending emails” should be checked, and should have your NetID@domain.rutgers.edu and your NetID password
  8. Touch next and your account should be added
  9. Depending on the amount of email in the account it may take some time to sync

iOS

Note: You must have “Full Access” to the shared inbox for this to work, if you are unsure if you have full access, please speak with your domain administrator.  Please see this list of domain administrators if you need assistance finding your domain administrator.

  1. Open Settings
  2. On the left touch “Accounts and Passwords” then “Add Account”
  3. From the choices available, touch “Other” near the bottom
  4. On the Other screen, touch “Add Mail Account”
  5. In the new screen, you will enter:
    1. Name: The name that will be displayed to recipients on email
    2. Email: The email address of the shared inbox (i.e. resource@domain.rutgers.edu, help@oit.rutgers.edu)
    3. Password: Your NetID password
    4. Description: Your chosen description
  6. Touch “Next” to get to the full settings
  7. On the following screen, confirm that IMAP is selected at the top
  8. Scroll down. In the Incoming Mail Server section, enter the following values:
    1. Host Name: outlook.office365.com
    2. User Name: netid@domain.rutgers.edu\domain-resource (i.e. abc123@oit.rutgers.edu\oit-help)
      1. If that provides an error please try the following alternate usernames
        1. NetID@domain.rutgers.edu/domain-resource (i.e. abc123@oit.rutgers.edu/oit-help)
    3. Password: Your NetID password
  9. Scroll down. In the Outgoing Mail Server section, enter the following values:
    1. Host Name: smtp.office365.com
    2. User Name: Your Rutgers Connect email address
    3. Password: Your NetID fpassword
  10. Touch the Next button and wait for the server to verify your settings
  11. Choose your synchronization choices and touch Save in the upper right corner. You will now find the shared account in your Mail app under Mailboxes