Enabling mobile device management on Android for Work on Android Devices


Important Notice:

If you set up Rutgers Connect on your Android prior to February 4, 2019, you may not have the Android for work environment set up as described below. If you do wish to use Android for Work, you can remove and re-add your account following the directions here.

Make sure your device is completely up to date and on a version that supports the Office Suite before attempting to setup your Android for Work profile.

For RBHS affiliates: Before attempting to enable a device you must check to see if there is data stored in the removable media card in the phone. Files stored in the removable media card must be copied to another storage location before attempting to enable a device. Files in the media card may become lost if not saved at this time. It is recommended those files are copied from the removable media card to a computer as there may not be enough internal storage on the phone.


Table of Contents

Adding Rutgers Connect and the Android for Work Profile

To set up a Rutgers Connect account on your Android device, you must first download and install the Company Portal app, which will create an Android for Work environment. This creates a dedicated work environment on your device where you can access protected content while keeping it separate from your personal data. 

If you are having problems with an existing configuration of Rutgers Connect on your device, please remove the account, then add it again using these steps.

  1. To begin, open the Play Store app on your device, search for “Intune” and select the option to Install the Intune Company Portal app.

         

  2. Once you have downloaded the app, select Open and you will see the Company Portal login screen. Select Sign in.

         

  3. Enter your full Rutgers Connect login email address, which will be your netid@domain.rutgers.edu and click Next. Then enter your NetID password and click Sign In.

               

  4. You will see the below loading screen, and eventually be prompted to continue setup. Select Continue.

              

  5. IMPORTANT NOTICE FOR RBHS USERS: The following steps will walk you through securing the mobile device. Samsung/Android devices ship with a removable media card. Any files stored in the removable media card will be lost after enrolling and securing the Android device. Before attempting to enable a device you must check to see if there is data stored in the removable media card in the phone. Files stored in the removable media card must be copied to another storage location. It is recommended those files are copied from the removable media card to a computer as there may not be enough internal storage on the phone. The removable media card will no longer be accessible after the device has been secured with the Mobile Device Management (MDM) system.

  6. You will see Rutgers University privacy information, specifically what information can and cannot see on your device, select Continue. You will also be prompted to allow work profile permissions and encrypt your device, select Next.

              

  7. You will then be prompted to set up the Android for the "Work" profile. Select Accept and Continue.

         

  8. You will see a series of loading screens as your device sets up a work profile.

              

              

  9. You will next see a screen showing that the work profile has been created and that now you should activate it and update device settings. Select Continue.

         

  10. Next, you will see one final screen, to finish registering the device with Rutgers University. Select Done.

         

  11. When you look at your apps drawer, you will now see two different tabs: Personal and Work. If you use a Samsung Android device, you will see a Workspace folder that contains these apps. All of your protected work apps will be under the Work tab or Workspace folder, and you will notice that they have a small briefcase icon in the bottom right corner. This indicates that the app is a "Work" app, and is especially important as you will have two copies of some apps, such as Outlook, Contacts and Calendar. The data in these applications, such as your contacts, will be separate from the Personal space. You will not see your saved contacts in the workspace contacts application or your personal calendar in the workspace calendar application. Only the apps in the Work tab can access your Rutgers services. You can pin these apps to your home screen like any other app on your device.

         Home screen showing personal and work tabs     Work application pinned to home screen

  12. Outlook for Android will immediately download once you complete device registration, so all you need to do is find the app on your phone and login using your Connect credentials

 

Additional Troubleshooting

If you run into issues while setting up the Android for Work profile and you are sure that you do not have a low battery, weak internet connection, missing updates, or automatic updates is turned off; these tips may be of assistance.

 

Removing Rutgers Connect and the Android for Work Profile

  1. In order to remove your Connect account and, subsequently, your Android for Work profile, you will need to open your Intune Company Portal app. When it loads, you should be presented with a list of your devices.

         Device List in Company Portal app
         
  2. Tap whichever device you are trying to troubleshoot and a page with information about the device will load. From here, tap the 3 dots on the upper right hand corner next to the pencil icon. This will give you the option to cleanly Remove Device.

         Remove device option in company portal app

  3. You should be signed out of the Intune Company Portal app at this time, and should you ever want to add your work account again, all you’d need to do is go into the Play Store and enable the Intune Company Portal app like you did initially and go through the setup steps again.

 

Additional Troubleshooting

If the above methods do not work to remove your account so you can add it again, you may also try the following steps:

  1. Go to the Settings app on your device. You can find it in the app drawer if you have not pinned it to your home screen.

         

  2. From Settings, select Accounts.

         

  3. From the Account screen, you will see your Rutgers Connect account. It may show as below, with a string of characters followed by @android-for-work.gserviceaccount.com or as your Rutgers Connect email address. Tap the account from this screen.

         

  4. From the account detail screen, select Remove Account.

         

  5. If you are using a Samsung device, this process may be slightly different. If you do not see your work account following the above steps, open the Workspace app on your Samsung device.

         

  6. Once you have the Workspace app open, tap the three small dots on the top right corner to open the menu, and select "Workplace settings."

         

  7. From Workplace Settings, scroll until you see Uninstall, then select this. You will see a warning that this will delete all of your workplace content, you may choose to Uninstall.

              

  8. This will have successfully removed your Rutgers Connect account. If you removed it because you were experiencing issues, you can use the directions above to add it again.