Rutgers Connect FAQ

    How will Rutgers Connect affect the ability to create Office 365 Education Accounts?


    • Office 365 Education is a collection of services (Office Online (Word, PowerPoint, Excel, and OneNote), 1TB of OneDrive storage, Yammer, and SharePoint sites) provided by Microsoft to those associated with academic institutions. Office 365 Education accounts are not the same as a Rutgers Connect Account. 
    • Students who wish to obtain free copies of Microsoft Office should vist for information on how to access their free downloads. 

    Why am I unable to save an email directly to OneNote by emailing

    OneNote offers the ability to save emails simply by emailing (more information can be found at ). In order to use this feature, your primary email address in Connect (the address which appears when your name is searched in Connect and serves as your default “From” address) must exactly match your UPN (short for “User Principal Name” – the address which you use to log into Connect). If these addresses do not match, you will need to save emails manually when you wish to place them in OneNote.

    Will training be available for end users? What type of training?

    Comparex, our migration/consulting partner for this project, offers 3 types of training.

    1. An end user training portal. This will be available in January 2016 and will consist of documents, video, and other info on the Office 365 product, how to use the various tools in this product, and how to effectively collaborate using Office 365.
    2. End user webinars.  Rutgers faculty and staff will be able to sign up and attend live webinars covering Office 365.  This is highly recommended by OIT.  These webinars will also be recorded and available via the above end user portal, for those who cannot attend during the webinar hours or who just want to review the information.
    3. There will be some onsite instruction for IT staff who are the administrators of their domains on the Office 365 tenant to cover administrative delegation.

    Further training will be developed by the OIT Help Desk.