Rutgers Connect FAQ

    Will training be available for end users? What type of training?

    Comparex, our migration/consulting partner for this project, offers 3 types of training.

    1. An end user training portal. This will be available in January 2016 and will consist of documents, video, and other info on the Office 365 product, how to use the various tools in this product, and how to effectively collaborate using Office 365.
    2. End user webinars.  Rutgers faculty and staff will be able to sign up and attend live webinars covering Office 365.  This is highly recommended by OIT.  These webinars will also be recorded and available via the above end user portal, for those who cannot attend during the webinar hours or who just want to review the information.
    3. There will be some onsite instruction for IT staff who are the administrators of their domains on the Office 365 tenant to cover administrative delegation.

    Further training will be developed by the OIT Help Desk.

    How will email aliases work? Will work as it does today? What type of addresses will be available for a user with NetID XXX on Rutgers Connect?

    The system will still be available and will continue to be able to handle incoming email addressed to and  Also with Rutgers Connect, if your department is placed in a specific domain within the Office 365 tenant (where the domain name is likely some variation of your department name), then addresses like or will also work.  Finally, internal to Office 365, email aliases can also be setup.  During the kick off meeting with each department’s IT staff, this will be discussed more fully.

    Will user passwords need to be changed as part of the migration?

    Office 365 will be using the standard Rutgers NetIDs and passwords, and will access this information via Active Directory.  As part of the migration process, users will need to change their passwords if they have not changed their password since January 2015 in order to update Active Directory. This intial sync wil take 30 minutes before a user can access their Rutgers Connect accounts. 

    All subquent password changes will take 3 minutes to sync to Rutgers Connect. 

    I’m not seeing all my folders in the folder list in Outlook Web Application. How do I see them all?

    When you first log in, the OWA displays only the most recently used folders. A “More” link appears below the folder list.  Click that to see all your folders.  The first set of most recently used folders will appear as “Favorites”, and the list of all folders below that, under your name. A scroll bar will appear next to the folder list, if necessary.

    If a folder has sub-folders, the parent folder will have a “v” symbol next to it.  Click that to see the sub-folders; the “v” turns into “^”.  Click the “^” to hide the sub-folders again.