Rutgers Connect FAQ

    Can we use Skype for Business PSTN Conferencing?

    While Skype for Business is part of the Office 365 suite, conference software was not part of the focus of the email and calendaring committee, users that have a Rutgers Connect account can now purchase a subscription for Microsoft Skype for Business PSTN Conferencing:

    https://software.rutgers.edu/product/3373

    Users that commonly organize PTSN conferencing meetings will require their own license as each license is associated with an individual user. 

    Skype for Business PSTN conferencing shares functionality of GoToMeeting/Webex.

    A suspicious-looking email was removed from my inbox, but I didn’t do it. Did someone go into my account?

    No email filtering system is perfect, so occasionally a dangerous phishing message may get past O365’s spam filtering. In the event that this happens, OIT will protect users by removing these messages post-delivery from the mailboxes of all the people who received it. Users may be concerned when they notice these messages disappear from their mailbox, but it is important to note that this removal does not indicate any sort of compromise. The messages are removed without anyone from OIT accessing the user's mailbox or reading their mail; it is done in bulk, and this admin activity is logged. Copies of the removed messages are preserved for a short period of time to ensure no unintended messages were removed.

    Will the current Zix implementation process change moving into the new system?

    Yes.  Zix will be used with Office 365 to handle outgoing emails for those departments/units which are “covered entities” (those that handle HIPAA data), the same process that is currently being done with RBHS.  One added change is that OIT is moving to using Zix in the cloud rather than Zix on the premises, which gives us better fault tolerance for Rutgers Connect in case of issues with Rutgers network connectivity.

    How will email aliases work? Will @rutgers.edu work as it does today? What type of addresses will be available for a user with NetID XXX on Rutgers Connect?

    The @rutgers.edu system will still be available and will continue to be able to handle incoming email addressed to netid@rutgers.edu and first.last@rutgers.edu.  Also with Rutgers Connect, if your department is placed in a specific domain within the Office 365 tenant (where the domain name is likely some variation of your department name), then addresses like netid@department.rutgers.edu or netid@connect.rutgers.edu will also work.  Finally, internal to Office 365, email aliases can also be setup.  During the kick off meeting with each department’s IT staff, this will be discussed more fully.

    What are the benefits of all faculty/staff conducting all Rutgers business on university email addresses using Rutgers Connect? Why does Rutgers Connect not permit automatic forwarding of email from a Rutgers address to an independent one?

    There are many benefits of having all faculty/staff on Rutgers Connect:

    • Rutgers Connect offers a suite of applications to allow university units to collaborate and share calendars.  
    • Authentication and authorization can be managed seamlessly using NetID/password. 
    • Business continuity:  provides continued access to critical business resources in the event of administrative staff turnover
    • Security:  Microsoft has guaranteed that the data will not leave the United States.  Rutgers Connect only supports secured and encrypted connections. No unencrypted communications are permitted and the data is encrypted at rest.
    • In ABC News today, 500 million email accounts on Yahoo have been hacked (including stolen passwords). Security is very key in today’s world, and enhanced security (like preventing phishing attacks, virus, hacking) can be implemented on O365 but not necessarily will be implement to the same degree on other email services outside of the university.
    • Reliability of email services at Rutgers suffers, when auto forwarding of emails is allowed. Rutgers is then often blocked by outside sites because of the auto forwarding and the result is emails leaving the university can be disrupted at times affecting reliability.
    • Compromised account handling:  In the event of an account compromise, Rutgers can lock the account to protect the data of the account holder as well as the university.  Furthermore, Rutgers is required to report any breach of FERPA/HIPAA data by law. 
    • Rutgers Connect has dedicated network resources and private links to ensure reliability.  
    • Support:  Rutgers has access to offer an advanced level of support for Rutgers Connect.  
       

    What is Clutter and how do I use it?

    Clutter is an Office 365 tool which moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

    When your Office 365 account is created, Clutter is turned off, but it monitors your email reading and turns itself on after a couple of weeks. This may cause some mail to be removed from your Inbox.  If you choose to turn Clutter off again, it will remain off.

    Microsoft has documentation for using Clutter.

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