Collecting email headers can be done the same way for OWA as well as Outlook 2016, 2013, and 2010 on both Windows and Mac. The easiest method is to compose a new email and then drag the email whose headers you would like to collect into this new email. The message will be added as an attachment and all of its information, including headers, will be available to the support staff you are asked to send them to. Although this is the easiest way, users who are concerned about sharing message content may prefer an alternative which shares only header information. In OWA, right-click a message in your inbox and click “View Message Details” from the context menu, then copy the text displayed and paste it into an email. In the desktop client, open the message in a new window, click “File” > “Properties”, copy all text from the “Internet Headers” box, and paste it into an email. For more information about email headers, users may wish to view https://oit.rutgers.edu/faq/how-can-i-collect-and-send-email-headers .
Rutgers Connect FAQ
Office 365 offers several different ways to implement departmental/resource/group accounts. The best method to support is still under investigation by OIT and our consulting/migration vendor (Comparex). But these type of accounts will be available on Office 365. (They may be a bit different since Office 365 is a different product than what many are currently using, but the functionality will exist).
In general, a desktop IMAP mail client is the best tool to use for consolidating sources prior to migration. Speak to your local IT support for details.
Yes. All Office 365 services have a file sharing mechanism, including separate permission levels for individual folders and files. Future documentation will describe this.
Some level of Active Directory services will be operating as part of the migration. This will likely be a subset of the eventual enterprise-wide Active Directory service.
Yes. Domains on Rutgers Connect can have a mix of accounts required to use the Zix service for encryption and those who are not.
Rutgers Connect is the official Mail and Calendering system for faculty and staff, however any faculty or staff member can create a ScarletMail account as well.
Yes. Zix will be used with Office 365 to handle outgoing emails for those departments/units which are “covered entities” (those that handle HIPAA data), the same process that is currently being done with RBHS. One added change is that OIT is moving to using Zix in the cloud rather than Zix on the premises, which gives us better fault tolerance for Rutgers Connect in case of issues with Rutgers network connectivity.
Clutter is an Office 365 tool which moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.
When your Office 365 account is created, Clutter is turned off, but it monitors your email reading and turns itself on after a couple of weeks. This may cause some mail to be removed from your Inbox. If you choose to turn Clutter off again, it will remain off.
Microsoft has documentation for using Clutter.