Rutgers Connect FAQ

    How can I collect and send email headers in the OWA or the Outlook desktop client?

    Collecting email headers can be done the same way for OWA as well as Outlook 2016, 2013, and 2010 on both Windows and Mac. The easiest method is to compose a new email and then drag the email whose headers you would like to collect into this new email. The message will be added as an attachment and all of its information, including headers, will be available to the support staff you are asked to send them to. Although this is the easiest way, users who are concerned about sharing message content may prefer an alternative which shares only header information. In OWA, right-click a message in your inbox and click “View Message Details” from the context menu, then copy the text displayed and paste it into an email. In the desktop client, open the message in a new window, click “File” > “Properties”, copy all text from the “Internet Headers” box, and paste it into an email. For more information about email headers, users may wish to view .

    How will departmental/resource/group accounts be handled in Rutgers Connect?

    Office 365 offers several different ways to implement departmental/resource/group accounts.  The best method to support is still under investigation by OIT and our consulting/migration vendor (Comparex).  But these type of accounts will be available on Office 365. (They may be a bit different since Office 365 is a different product than what many are currently using, but the functionality will exist).

    What tools are available to help in consolidating mail service sources (e.g., mail from Exchange, calendars from Google, contacts from another source) for migration?

    In general, a desktop IMAP mail client is the best tool to use for consolidating sources prior to migration. Speak to your local IT support for details.

    Will the current Zix implementation process change moving into the new system?

    Yes.  Zix will be used with Office 365 to handle outgoing emails for those departments/units which are “covered entities” (those that handle HIPAA data), the same process that is currently being done with RBHS.  One added change is that OIT is moving to using Zix in the cloud rather than Zix on the premises, which gives us better fault tolerance for Rutgers Connect in case of issues with Rutgers network connectivity.

    What is Clutter and how do I use it?

    Clutter is an Office 365 tool which moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

    When your Office 365 account is created, Clutter is turned off, but it monitors your email reading and turns itself on after a couple of weeks. This may cause some mail to be removed from your Inbox.  If you choose to turn Clutter off again, it will remain off.

    Microsoft has documentation for using Clutter.