Rutgers Connect FAQ

    Can I forward my Connect mail to my personal account?

    The Acceptable Use Policy no longer allows automatic forwarding from Rutgers Connect. Rutgers Connect is the official email and calendaring solution for all Rutgers business. This is necessary to provide effective business continuity and eDiscovery with Rutgers business data.
    We apologize for any inconvenience this may cause, but to keep it safe and secure you are unable to forward mail from Rutgers Connect. 

    What are the benefits of all faculty/staff conducting all Rutgers business on university email addresses using Rutgers Connect? Why does Rutgers Connect not permit automatic forwarding of email from a Rutgers address to an independent one?

    There are many benefits of having all faculty/staff on Rutgers Connect:

    • Rutgers Connect offers a suite of applications to allow university units to collaborate and share calendars.  
    • Authentication and authorization can be managed seamlessly using NetID/password. 
    • Business continuity:  provides continued access to critical business resources in the event of administrative staff turnover
    • Security:  Microsoft has guaranteed that the data will not leave the United States.  Rutgers Connect only supports secured and encrypted connections. No unencrypted communications are permitted and the data is encrypted at rest.
    • In ABC News today, 500 million email accounts on Yahoo have been hacked (including stolen passwords). Security is very key in today’s world, and enhanced security (like preventing phishing attacks, virus, hacking) can be implemented on O365 but not necessarily will be implement to the same degree on other email services outside of the university.
    • Reliability of email services at Rutgers suffers, when auto forwarding of emails is allowed. Rutgers is then often blocked by outside sites because of the auto forwarding and the result is emails leaving the university can be disrupted at times affecting reliability.
    • Compromised account handling:  In the event of an account compromise, Rutgers can lock the account to protect the data of the account holder as well as the university.  Furthermore, Rutgers is required to report any breach of FERPA/HIPAA data by law. 
    • Rutgers Connect has dedicated network resources and private links to ensure reliability.  
    • Support:  Rutgers has access to offer an advanced level of support for Rutgers Connect.  
       

    When will the Acceptable Use Policy (AUP) changes be approved? Where is the AUP located?

    There is a process (explained on the web site http://policies.rutgers.edu) that is currently being followed to update the policy. 

    The current AUP is located in the above web site and is policy number 70.1.1

    http://policies.rutgers.edu/sites/policies/files/70.1.1-current%20%2800010408xDE114%29.PDF

    How will departmental/resource/group accounts be handled in Rutgers Connect?

    Office 365 offers several different ways to implement departmental/resource/group accounts.  The best method to support is still under investigation by OIT and our consulting/migration vendor (Comparex).  But these type of accounts will be available on Office 365. (They may be a bit different since Office 365 is a different product than what many are currently using, but the functionality will exist).

    Will the current Zix implementation process change moving into the new system?

    Yes.  Zix will be used with Office 365 to handle outgoing emails for those departments/units which are “covered entities” (those that handle HIPAA data), the same process that is currently being done with RBHS.  One added change is that OIT is moving to using Zix in the cloud rather than Zix on the premises, which gives us better fault tolerance for Rutgers Connect in case of issues with Rutgers network connectivity.

    What is Clutter and how do I use it?

    Clutter is an Office 365 tool which moves your low priority messages out of your Inbox so you can easily scan for important messages. Clutter analyzes your email habits, and based on your past behavior, it determines the messages that you’re most likely to ignore. It then moves those messages to a folder called Clutter, where you can review them later.

    When your Office 365 account is created, Clutter is turned off, but it monitors your email reading and turns itself on after a couple of weeks. This may cause some mail to be removed from your Inbox.  If you choose to turn Clutter off again, it will remain off.

    Microsoft has documentation for using Clutter.

    Will Rutgers Connect have a delegated administration interface for managing accounts within a domain (similar to what Zimbra provides, for example)? What exactly will be delegated?

    There will be some level of administrative delegation available.  OIT hopes to make as much administrative duties delegated to the departmental/unit IT staff as possible (in a secure manner).  The exact nature (what can be delegated) is under investigation by OIT and our migration/consulting partner, Comparex.  Departmental IT responsibilities will not necessarily “go away”, but should be simpler in many areas (including eDiscovery, which will be centralized and handled by OIT).  Delegated administration will be performed via a web-based administration console.

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