Rutgers Connect FAQ

    What will happen to RCI?

    Just as we did with Eden and other OIT student systems in Camden and Newark, RCI and its equivalent in Camden and Newark (Andromeda, Crab) will have its email service turned off after email users are completely migrated off of RCI and a period of time has gone by, to make sure there are no issues and everything has been migrated successfully.  Other services (such as web sites, software access, and others) currently running on RCI, and the equivalent systems in Camden and Newark, will continue to run as needed.  In some cases, services may be moved to other systems.

    What is the difference between a Group and a Contact Group?

    A Group is a comprehensive way for multiple people to collaborate and organize their activities. Groups can be used to send email to every member of the group, but this is not the full extent of their functionality: they can have shared files through OneDrive, a list of tasks through Planner, a site, and much more. Additionally, Groups can be seen and joined (if not private), and members are able to leave. 

    A Contact Group, however, is only visible to its creator, and cannot be joined or left. It is simply a list of contacts in the creator’s address book. It is also known as a distribution list, and it is only used for sending email to every member.

    For more on Groups, see Microsoft’s article on Groups. For more on Contact Groups, see Microsoft’s article on Contact Groups.

    I heard the mobile version of Outlook supports shared calendars now, but I still can’t see some of the calendars shared with me. Is there a way to fix this?

    There is a quick solution to this problem. Outlook on mobile devices does in fact support shared calendars now; however, if a calendar was shared with you prior to this support being offered, the calendar will need to be shared with you again. Once you have this new invitation, you will be able to view the shared calendar on your mobile device with no further issues.

    How can I see which of my invitees are available at a certain time when creating a calendar event in Rutgers Connect?

    Office 365 allows users to view the availabilities of all relevant parties when setting up an event, making scheduling easier. 
    To make use of this feature through OWA (, create the event and then invite participants using the “People” tool on the top right. When you add participants, they will show up below in the “Attendees” list with their Free/Busy status. You can change the time or date of the event and the participants’ statuses will update accordingly, helping you to find a time which works for everyone. 

    If you use the Outlook desktop client, create the event and then select “Invite Attendees”. As you add participants, a list of possible meeting times will update to indicate whether everyone is free at that time or if there are participants who would not be able to attend; in the latter case, these participants will be named along with their conflicting event. Additionally, there will be a calendar with Good, Fair, and Poor (based on total availability of all participants) days for the meeting marked.

    Will user passwords need to be changed as part of the migration?

    Office 365 will be using the standard Rutgers NetIDs and passwords, and will access this information via Active Directory.  As part of the migration process, users will need to change their passwords if they have not changed their password since January 2015 in order to update Active Directory. This intial sync wil take 30 minutes before a user can access their Rutgers Connect accounts. 

    All subquent password changes will take 3 minutes to sync to Rutgers Connect. 

    What are the benefits of all faculty/staff conducting all Rutgers business on university email addresses using Rutgers Connect? Why does Rutgers Connect not permit automatic forwarding of email from a Rutgers address to an independent one?

    There are many benefits of having all faculty/staff on Rutgers Connect:

    • Rutgers Connect offers a suite of applications to allow university units to collaborate and share calendars.  
    • Authentication and authorization can be managed seamlessly using NetID/password. 
    • Business continuity:  provides continued access to critical business resources in the event of administrative staff turnover
    • Security:  Microsoft has guaranteed that the data will not leave the United States.  Rutgers Connect only supports secured and encrypted connections. No unencrypted communications are permitted and the data is encrypted at rest.
    • In ABC News today, 500 million email accounts on Yahoo have been hacked (including stolen passwords). Security is very key in today’s world, and enhanced security (like preventing phishing attacks, virus, hacking) can be implemented on O365 but not necessarily will be implement to the same degree on other email services outside of the university.
    • Reliability of email services at Rutgers suffers, when auto forwarding of emails is allowed. Rutgers is then often blocked by outside sites because of the auto forwarding and the result is emails leaving the university can be disrupted at times affecting reliability.
    • Compromised account handling:  In the event of an account compromise, Rutgers can lock the account to protect the data of the account holder as well as the university.  Furthermore, Rutgers is required to report any breach of FERPA/HIPAA data by law. 
    • Rutgers Connect has dedicated network resources and private links to ensure reliability.  
    • Support:  Rutgers has access to offer an advanced level of support for Rutgers Connect.