Rutgers Connect FAQ

    Can an RBHS affiliate obtain a Scarletmail?

    If you are an affiliate of the Rutgers Biomedical and Health Sciences department and are attempting to activate your NetID for the first time, you may receive an error stating that there is no email address associated with your account.  This is because those with an active RBHS role are typically flagged in our systems as having access to Protected Health Information (PHI) and, therefore, are not allowed to set a Scarletmail, EDEN, or RCI account as a delivery address for themselves.  RBHS affiliates may be able to obtain a Scarletmail but cannot use it as a delivery address nor as their primary email address.

    The primary email service that is provided to RBHS users is Connect (Office 365). This service is better encrypted to keep protected information secure, however, it is not automatically activated for RBHS employees and must be requested by their respective department. Since Connect accounts are not automatically obtained like Scarletmail accounts, if an RBHS worker does not have one upon activating their NetID they will be prompted with an error message.

    RBHS users are only allowed to set a delivery address that is an RBHS email account. They are only allowed to use their alias or RBHS email account as an official Rutgers email address and are not permitted to forward their RBHS email to another account.

    How do I schedule a walk-in appointment at the OIT Help Desk?


    If you are unable to resolve an issue by phone, or would prefer to troubleshoot the issue in person, you may walk into the OIT Help Desk (Hill Center Room 013 on Busch Campus) to have us look at your computer and provide assistance free of charge. Please note that some issues can be extremely difficult and sometimes may cause damage to remove, so there are limitations to what we can address.  You do not have to schedule an appointment, however it is strongly encouraged to ensure prompt service.  To schedule an appointment for this service, you can call the Help Desk (848-445-4357) or log into the Appointment Calendar on the page below using your ScarletMail account.

    Appointment Calendar

    Please include any ticket number(s) related to your issue if you have called in before in the appointment calendar event.

    NOTE: If you are scheduling an appointment to speak to full-time staff regarding a locked account or NetID, you MUST select an appointment during regular business days (Monday through Friday). If you are unsure if this applies to you, please call ahead to confirm.


    How can I publicly share a calendar?

    Although full details cannot be publicly shared using Office 365, it is possible to make the free/busy times on a calendar publicly available. In order to do so, a user should first share their calendar with any email address outside of Rutgers Connect. This will generate two links for the calendar: one which ends in .ics (for use in calendar management programs) and one ending in .html (for viewing in browsers). These links can be copied and distributed anywhere the user desires.

    How can App developers use group accounts to send email?

    OIT has two services to handle this issue.  One service will handle the above issue for hardware (printers, fax machines, etc.) and the other service will handle software/application needs.  Information on this can be found at . You should also bring this up at the kick off meeting with your department (or contact OIT ahead of time).