- Accounts will be created for all current Rutgers faculty and staff as part of the migration process, as each office has its turn.
- Note: Do not create an Office 365 account on your own. Information from private Office 365 accounts cannot be migrated to Rutgers Connect.
- New employees will be able to create accounts through the Service Activation link on the netid.rutgers.edu website.
Rutgers Connect FAQ
- Sign In Address. This will always be in the format of firstname.lastname@example.org. If you would like confirmation on what your Rutgers Connect sign in information is, please visit the Manage Email address page at http://netid.rutgers.edu. Your sign in address can be found in the Rutgers Connect Account Information section.
- Primary Address. A primary address is the email address your Rutgers Connect account will send mail from. You can set your primary address using the directions found at: https://oit.rutgers.edu/connect/guides/changing-default-address
- There is a transfer limit for downloading files, of any type, from OneDrive. You may not be able to retrieve files as rapidly as you were able to upload them to OneDrive. Avoid storing very large files on OneDrive until you are more familiar with how rapidly you can retrieve files.
- All data stored on Rutgers Connect (including email and other files, whether business-related or personal) is subject to eDiscovery or OPRA requests, as are files and other data stored on work equipment (such as a Rutgers-provided laptop/desktop/mobile device). You should keep personal email and files off of all Rutgers equipment and services if you don't want the personal files to be included in such requests.
- 5 copies of Office 2016 on your desktop (PC or Macs)
- 5 copies of Office 2016 for your tablets (Windows, iPad, Android)
- 5 copies of Office 2016 for your phones
There could be many reasons for this. The Office 365 spam filtering may believe some messages sent to your account look like spam and will have put them into the “Junk Email” folder. Alternately, the “Clutter” feature of Office 365 attempts to determine which mail you receive is actually important and may have moved mail from some people into the “Clutter” folder. See What is Clutter and how do I use it? for more information about Clutter.
If none of the above helps, please contact the Help Desk or your local IT support.
End users would contact their local department/unit IT staff. They can also reach out to the OIT Help Desk.
Department/Unit IT staff will be working directly with the Rutgers Connect Migration team throughout the migration process. If you are a department/unit IT staff and need to reach out to the Rutgers Connect Migration team, please send mail to email@example.com .
The full policy is under investigation and development.
The retention period initially will be 8 weeks, but departments may have longer legal requirements that may necessitate adjusting the retention period on a per-department basis.
Yes. Approximately 1 month prior to a department's migration, a kickoff meeting will be held with the department's IT staff, OIT, and the migration consultants, to help in discovery of departmental needs. Our migration consultants will provide additional consultations on how best to migrate specific circumstances, as required.
Yes. This can be discussed further during the kick off meeting with the department/unit IT staff, OIT and Comparex.
Rutgers Connect supplies users with two identifiers:
Outlook will show your Sign In Address in the from field:
This cannot be changed. Messages sent out via Outlook will be sent from your Primary Address, despite the From field displaying your Sign In address.
All data on Rutgers Connect itself (email, calendars, OneDrive) is automatically backed up by Microsoft. But you should not use OneDrive as backup storage for your desktop files, for a number of reasons.
150 MB within Rutgers Connect, although the mail server used by a recipient outside of Rutgers Connect may not accept such a large attachment.
Each Rutgers Connect license allows a user to install: