Retirees can open ScarletMail accounts to replace accounts on systems which are being decommissioned (e.g., rci.rutgers.edu). Migration to ScarletMail will not be part of the Rutgers Connect migration. OIT will notify retirees with RCI accounts when they need to migrate to ScarletMail and will provide some level of migration support, yet to be determined. Departments maintaining retiree accounts on their own systems should encourage their retirees to create and move to ScarletMail accounts now. Guest accounts on Rutgers Connect can be requested for retirees actively working with a department (e.g., a professor emeritus). If a retiree is also listed as current Rutgers Faculty or Staff, that person can have a Rutgers Connect account for as long as that Faculty/Staff role is active.
Rutgers Connect FAQ
- There is a transfer limit for downloading files, of any type, from OneDrive. You may not be able to retrieve files as rapidly as you were able to upload them to OneDrive. Avoid storing very large files on OneDrive until you are more familiar with how rapidly you can retrieve files.
- All data stored on Rutgers Connect (including email and other files, whether business-related or personal) is subject to eDiscovery or OPRA requests, as are files and other data stored on work equipment (such as a Rutgers-provided laptop/desktop/mobile device). You should keep personal email and files off of all Rutgers equipment and services if you don't want the personal files to be included in such requests.
The full policy is under investigation and development.
The retention period initially will be 8 weeks, but departments may have longer legal requirements that may necessitate adjusting the retention period on a per-department basis.
End users would contact their local department/unit IT staff. They can also reach out to the OIT Help Desk.
Department/Unit IT staff will be working directly with the Rutgers Connect Migration team throughout the migration process. If you are a department/unit IT staff and need to reach out to the Rutgers Connect Migration team, please send mail to email@example.com .
Yes. Approximately 1 month prior to a department's migration, a kickoff meeting will be held with the department's IT staff, OIT, and the migration consultants, to help in discovery of departmental needs. Our migration consultants will provide additional consultations on how best to migrate specific circumstances, as required.
Yes. The requirements for a department will be discussed and collected during the scheduled migration kickoff meeting with that department.
All data on Rutgers Connect itself (email, calendars, OneDrive) is automatically backed up by Microsoft. But you should not use OneDrive as backup storage for your desktop files, for a number of reasons.
There could be many reasons for this. The Office 365 spam filtering may believe some messages sent to your account look like spam and will have put them into the “Junk Email” folder. Alternately, the “Clutter” feature of Office 365 attempts to determine which mail you receive is actually important and may have moved mail from some people into the “Clutter” folder. See What is Clutter and how do I use it? for more information about Clutter.
If none of the above helps, please contact the Help Desk or your local IT support.
Tags migrated from Outlook/Exchange-using accounts, but the color choices will be lost.
Tags from other mail programs (for example, Zimbra) cannot be migrated.
Note: the color highlighting used in SquirrelMail (the webmail client for RCI and Andromeda) cannot be migrated to Rutgers Connect.
Rutgers Connect is the official Mail and Calendering system for faculty and staff, however any faculty or staff member can create a ScarletMail account as well.