Rutgers Connect FAQ

Frequently Asked Questions

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    Will it be necessary to reconfigure peoples mobile devices and desktop systems for those using Rutgers Connect?

    Yes.  Their mobile devices and desktops need to point to the new email and calendar service.  The reconfiguration may be performed by the departmental/unit IT support staff or possibly by the end user themselves.  Information on reconfiguration will be made available on the Rutgers Connect web site (https://oit.rutgers.edu/connect).

    How do I create an alias for my Rutgers email?

    To create an email alias for your Rutgers email address please follow the steps below
    1. Navigate to http://go.rutgers.edu/i1k10ndy


    2. Under personalized addresses, you may create an email alias and click the Add Personalized Address button to add the alias

    After completing the steps above you should be able to receive emails sent to your alias in the accounts listed under delivery email account.

    For further questions, please call the Help Desk at 848-445-4357.

     What Rutgers email addresses do I have access to?


    You can identify what Rutgers email addresses you have access to at https://netid.rutgers.edu/index.htm, click the "Manage Email Addresses" link. You will be able to identify your alias, delivery, and official Rutgers email addresses. 

    If you are a current student, faculty member, staff member, guest or alumni with Rutgers and you have activated the ScarletApps service at the "Service Activation" link on the same website, you will have access to a Scarletmail account. ScarletMail is the official email service for Rutgers affiliates. You can access this account at https://oit.rutgers.edu/scarletapps by selecting the “Mail” application. You would log in with your netid@scarletmail.rutgers.edu and your NetID password.

    If you are a current faculty or staff member within the university, you are most likely auto-provisioned for a Connect (Office 365) account. Connect is slowly removing and replacing RCI accounts. Connect accounts are mostly administered within a department. Most departments have migrated to Connect, but the goal is to have all departments migrated in the near future. For existing users in a department that are not yet migrated, you will have to wait until your department has migrated your account or request one from your departmental IT personnel.  

    Your alias addresses are personalized email addresses typically in the form of “firstname.lastname@rutgers.edu” to provide an alternate, professional display. It allows the option of a different public address aside from your typical NetID address to provide to others. All mail sent to any alias address that you publicly display will be sent to your delivery address(es). Your delivery addresses can be your Scarletmail account, your Connect account, and/or a personal account depending on your role with the university. Your official Rutgers email address is the email address displayed for others that wish to locate your contact information through http://search.rutgers.edu/index.html.

    What are the benefits of Office 365?

    Office 365 is a cloud-based email and calendaring system that will provide better collaboration within and between departments, improved email and calendaring services, excellent spam and virus filtering, a resilient system with 99.95% uptime, and a service that provides many other useful collaboration, education and business tools.  For more information, see https://products.office.com/en-ie/academic/office-365-education-plan

    Will retiree accounts be provided and supported?

    Retirees can open ScarletMail accounts to replace accounts on systems which are being decommissioned (e.g., rci.rutgers.edu). Migration to ScarletMail will not be part of the Rutgers Connect migration. OIT will notify retirees with RCI accounts when they need to migrate to ScarletMail and will provide some level of migration support, yet to be determined. Departments maintaining retiree accounts on their own systems should encourage their retirees to create and move to ScarletMail accounts now. Guest accounts on Rutgers Connect can be requested for retirees actively working with a department (e.g., a professor emeritus). If a retiree is also listed as current Rutgers Faculty or Staff, that person can have a Rutgers Connect account for as long as that Faculty/Staff role is active.

    How private is the information I keep on Rutgers Connect? Who (beyond the sender and intended recipient) has access to emails and other documents stored by the enterprise version of Office 365, and under what circumstances?

    What are the Security Features of Advanced Threat Protection (ATP) ?

    Office 365 Advanced Threat Protection (ATP) acts as a second layer of protection for attachments and links included in email messages for Rutgers Connect. ATP is compromised of two components:

    Attachment Scanning:

    All attachments never before seen by Rutgers Connect, including those attached to external and internal messages, will be thoroughly checked for any possible malware components by ATP.   If ATP detects a malicious attachment, it will remove the attachment and deliver the email with a note regarding the removed attachment.

    This scanning may delay the delivery of a message by a few seconds or minutes. 

    URL Scanning and Wrapping:

    ATP will scan and follow all web addresses (URLs) arriving from outside Rutgers Connect for known malicious content, including both malware and phishing sites.  Links viewed in plain text mail will be rewritten to link first to a safelinks.protection.outlook.com address and will likely be longer than the original URL. Non-harmful links will act normally when clicked on, while links identified as harmful will redirect the user to a warning page. 

    The protections afforded by ATP also extends to Office 2016 ProPlus desktop applications. Harmful links found in Office documents will be protected by the same webpage-scanning and link-blocking technologies described above, adding a layer of protection to the desktop environment. 

    Additional information regarding Advanced Threat Protection for Rutgers Connect can be found at https://rutgersit.rutgers.edu/rutgers-connect-advanced-threat-protection-deployment/.

    Will an organization with accounts on multiple email services be migrated per-service or per-department?

    Migration will occur per department and will involve migration from whichever current mail servers the department uses (keeping in mind the one-account-per-person requirement). For example, a department whose members have accounts on both RUMail and RCI will have those accounts migrated at the same time.  Other departments which also have accounts on both RUMail and RCI will have those accounts migrated when it is that department's turn.

    How do I schedule a walk-in appointment at the OIT Help Desk?

     

    If you are unable to resolve an issue by phone, or would prefer to troubleshoot the issue in person, you may walk into the OIT Help Desk (Hill Center Room 013 on Busch Campus) to have us look at your computer and provide assistance free of charge. Please note that some issues can be extremely difficult and sometimes may cause damage to remove, so there are limitations to what we can address.  You do not have to schedule an appointment, however it is strongly encouraged to ensure prompt service.  To schedule an appointment for this service, you can call the Help Desk (848-445-4357) or log into the Appointment Calendar on the page below using your ScarletMail account.

    Appointment Calendar

    Please include any ticket number(s) related to your issue if you have called in before in the appointment calendar event.

    NOTE: If you are scheduling an appointment to speak to full-time staff regarding a locked account or NetID, you MUST select an appointment during regular business days (Monday through Friday). If you are unsure if this applies to you, please call ahead to confirm.

     

    Is it safe to store Non-Public Personal Info (NPPI), HIPAA, or other restricted data on Office 365 (cloud)?

    Is it safe to store Non-Public Personal Info (NPPI), HIPAA, or other restricted data on Office 365 (cloud)?

    Is Rutgers Connect/Office 365 HIPAA, FERPA, GLBA, etc. compliant?

    Is it better to store this type of data on a local fileserver (which is kept updated and firewalled) within our building or in the Office 365 cloud (OneDrive)?

    • Office 365 is compliant with HIPAA, FERPA, GLBA, and others.  See: https://products.office.com/en-ca/business/office-365-trust-center-top-10-trust-tenets-cloud-security-and-privacy
    • Microsoft has provided Rutgers with a BAA.
    • Microsoft also has many documents on security and Office 365 including: https://go.microsoft.com/fwlink/p/?LinkId=401240
    • Security for sensitive data needs to happen not just in the cloud but also on the Rutgers side, including how the data is stored, transmitted and handled in the given department/unit of the University and by the users who have access to that data.  A department/unit handling sensitive data may also want to speak to the Rutgers Compliance office.
    • For those units/departments that are HIPAA-covered entities, their outgoing email will be routed through Zix for further protection within Rutgers Connect.  Please speak of your needs to OIT during the migration process.  See more information on Zix in the IT Staff FAQs.

    Will there be consulting services to help departments prepare for migrations?

    Yes. Approximately 1 month prior to a department's migration, a kickoff meeting will be held with the department's IT staff, OIT, and the migration consultants, to help in discovery of departmental needs. Our migration consultants will provide additional consultations on how best to migrate specific circumstances, as required.

    Can we use Skype for Business PSTN Conferencing?

    While Skype for Business is part of the Office 365 suite, conference software was not part of the focus of the email and calendaring committee, users that have a Rutgers Connect account can now purchase a subscription for Microsoft Skype for Business PSTN Conferencing:

    https://software.rutgers.edu/product/3373

    Users that commonly organize PTSN conferencing meetings will require their own license as each license is associated with an individual user. 

    Skype for Business PSTN conferencing shares functionality of GoToMeeting/Webex.

    Why is the from field in Outlook not my primary email address?

    Rutgers Connect supplies users with two identifiers:

    • Sign In Address. This will always be in the format of netid@domain.rutgers.edu. If you would like confirmation on what your Rutgers Connect sign in information is, please visit the Manage Email address page at http://netid.rutgers.edu. Your sign in address can be found in the Rutgers Connect Account Information section.
    • Primary Address.  A primary address is the email address your Rutgers Connect account will send mail from. You can set your primary address using the directions found at: https://oit.rutgers.edu/connect/guides/changing-default-address

    Outlook will show your Sign In Address in the from field:

    This cannot be changed. Messages sent out via Outlook will be sent from your Primary Address, despite the From field displaying your Sign In address. 

     

     

    Can I use OneDrive as a backup server for my files?

    All data on Rutgers Connect itself (email, calendars, OneDrive) is automatically backed up by Microsoft. But you should not use OneDrive as backup storage for your desktop files, for a number of reasons.

    • There is a transfer limit for downloading files, of any type, from OneDrive. You may not be able to retrieve files as rapidly as you were able to upload them to OneDrive. Avoid storing very large files on OneDrive until you are more familiar with how rapidly you can retrieve files.
    • All data stored on Rutgers Connect (including email and other files, whether business-related or personal) is subject to eDiscovery or OPRA requests, as are files and other data stored on work equipment (such as a Rutgers-provided laptop/desktop/mobile device). You should keep personal email and files off of all Rutgers equipment and services if you don't want the personal files to be included in such requests.

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