Rutgers Connect FAQ

    Will it be necessary to reconfigure peoples mobile devices and desktop systems for those using Rutgers Connect?

    Yes.  Their mobile devices and desktops need to point to the new email and calendar service.  The reconfiguration may be performed by the departmental/unit IT support staff or possibly by the end user themselves.  Information on reconfiguration will be made available on the Rutgers Connect web site (https://oit.rutgers.edu/connect).

    How can I collect and send email headers in the OWA or the Outlook desktop client?

    Collecting email headers can be done the same way for OWA as well as Outlook 2016, 2013, and 2010 on both Windows and Mac. The easiest method is to compose a new email and then drag the email whose headers you would like to collect into this new email. The message will be added as an attachment and all of its information, including headers, will be available to the support staff you are asked to send them to. Although this is the easiest way, users who are concerned about sharing message content may prefer an alternative which shares only header information. In OWA, right-click a message in your inbox and click “View Message Details” from the context menu, then copy the text displayed and paste it into an email. In the desktop client, open the message in a new window, click “File” > “Properties”, copy all text from the “Internet Headers” box, and paste it into an email. For more information about email headers, users may wish to view https://oit.rutgers.edu/faq/how-can-i-collect-and-send-email-headers .

    What are the benefits of Office 365?

    Office 365 is a cloud-based email and calendaring system that will provide better collaboration within and between departments, improved email and calendaring services, excellent spam and virus filtering, a resilient system with 99.95% uptime, and a service that provides many other useful collaboration, education and business tools.  For more information, see https://products.office.com/en-ie/academic/office-365-education-plan

     What Rutgers email addresses do I have access to?

    You can identify what Rutgers email addresses you have access to at https://netid.rutgers.edu/index.htm, click the "Manage Email Addresses" link. You will be able to identify your alias, delivery, and official Rutgers email addresses. 

    If you are a current student, faculty member, staff member, guest or alumni with Rutgers and you have activated the ScarletApps service at the "Service Activation" link on the same website, you will have access to a Scarletmail account. ScarletMail is the official email service for Rutgers affiliates. You can access this account at https://oit.rutgers.edu/scarletapps by selecting the “Mail” application. You would log in with your netid@scarletmail.rutgers.edu and your NetID password.

    If you are a current faculty or staff member within the university, you are most likely auto-provisioned for a Connect (Office 365) account. Connect is slowly removing and replacing RCI accounts. Connect accounts are mostly administered within a department. Most departments have migrated to Connect, but the goal is to have all departments migrated in the near future. For existing users in a department that are not yet migrated, you will have to wait until your department has migrated your account or request one from your departmental IT personnel.  

    Your alias addresses are personalized email addresses typically in the form of “firstname.lastname@rutgers.edu” to provide an alternate, professional display. It allows the option of a different public address aside from your typical NetID address to provide to others. All mail sent to any alias address that you publicly display will be sent to your delivery address(es). Your delivery addresses can be your Scarletmail account, your Connect account, and/or a personal account depending on your role with the university. Your official Rutgers email address is the email address displayed for others that wish to locate your contact information through http://search.rutgers.edu/index.html.

    How do I drop a course on WebReg?

    To drop a course using WebReg: 

    1- Ensure that you're within the permitted period to drop a course by checking the Rutgers Academic Calendar

    2- Visit sims.rutgers.edu/webreg/ to access WebReg.

    3- On the left-hand side, please click on WebReg login for Rutgers students”.

    4- Once you have logged in, you will see a list of your registered courses. On the right of each course, there is a small button labeled “Drop” which once pressed, will allow you to drop your course. However, as a full-time student, you will only be able to drop a course if you stay above 12 credits. If this is an issue, you must speak to an academic dean to override this requirement.

     

    For more information, please contact the registrar's office using their online contact form http://nbregistrar.rutgers.edu/contacts.htm or call 848-445-7000.  For Summer or Winter Session registration, please call  848-932-7565. 

     

    What are the Security Features of Advanced Threat Protection (ATP) ?

    Office 365 Advanced Threat Protection (ATP) acts as a second layer of protection for attachments and links included in email messages for Rutgers Connect. ATP is compromised of two components:

    Attachment Scanning:

    All attachments never before seen by Rutgers Connect, including those attached to external and internal messages, will be thoroughly checked for any possible malware components by ATP.   If ATP detects a malicious attachment, it will remove the attachment and deliver the email with a note regarding the removed attachment.

    This scanning may delay the delivery of a message by a few seconds or minutes. 

    URL Scanning and Wrapping:

    ATP will scan and follow all web addresses (URLs) arriving from outside Rutgers Connect for known malicious content, including both malware and phishing sites.  Links viewed in plain text mail will be rewritten to link first to a safelinks.protection.outlook.com address and will likely be longer than the original URL. Non-harmful links will act normally when clicked on, while links identified as harmful will redirect the user to a warning page. 

    The protections afforded by ATP also extends to Office 2016 ProPlus desktop applications. Harmful links found in Office documents will be protected by the same webpage-scanning and link-blocking technologies described above, adding a layer of protection to the desktop environment. 

    Additional information regarding Advanced Threat Protection for Rutgers Connect can be found at https://rutgersit.rutgers.edu/rutgers-connect-advanced-threat-protection-deployment/.

    How do I create an alias for my Rutgers email?

    To create an email alias for your Rutgers email address please follow the steps below
    1. Navigate to http://go.rutgers.edu/i1k10ndy

    2. Under personalized addresses, you may create an email alias and click the Add Personalized Address button to add the alias

    After completing the steps above you should be able to receive emails sent to your alias in the accounts listed under delivery email account.

    For further questions, please call the Help Desk at 848-445-4357.

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