FAQ for Personal Antivirus Software


Can I still use Symantec antivirus software previously downloaded from the Rutgers Software Portal?

The university’s current license for Symantec antivirus software will expire on June 30, 2018. Once the license expires, the software will not be updated automatically. A few weeks prior to the expiration users will begin to see error messages about the upcoming expiration. 


Where can I get free antivirus software?

Please visit the Software Portal to download an antivirus package that is suitable for your computing environment.

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Does the Office of Information Technology recommend any free antivirus software?

Rutgers recommends free antivirus software for personal equipment not owned by Rutgers. For Windows computers, OIT advises the installation of Immunet in conjunction with the use of Windows Defender (a built-in anti-virus and malware suite provided by Microsoft). For Macintosh computers, OIT recommends Avira.

OIT also provides helpful resources for faculty, staff, and students to protect data on personal devices. Please visit the RUSecure website for more details.

Additionally we recommend that everyone utilize safe browsing practices on the internet to avoid potentially installing a malicious program or virus.

In the event your machine is infected you may be unable to access RUWireless or ResNet from your device, we recommend using Malwarebytes (in conjunction with Immunet for Windows machines) to remove the malicious software. In the event you are unable to remove the malicious software we recommend contacting the OIT Help Desk for further assistance.

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Who can I contact for support?

In general, avsupport will be able to answer your questions.

  • For trouble with AMP or Immunet: Contact avsupport or your department’s IT staff
  • For generic PC trouble: Contact your Help Desk

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What happened to RADS?

RADS, or the Rutgers Antivirus Delivery Service, has been deprecated due to its diminished utility in the modern IT environment. All antivirus packages will be distributed through the University Software Portal.

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What are the system requirements for Immunet?

See list below to see if your operating system has been specifically tested with Immunet. It supports both 32-bit and 64-bit versions of these operating systems. Additionally, Immunet requires an active internet connection to maintain the most up-to-date threat detection.

Immunet 6 Supported OS Versions

  • Microsoft Windows 7
  • Microsoft Windows 8 and 8.1
  • Microsoft Windows 10
  • Microsoft Windows Server 2008 R2
  • Microsoft Windows Server 2012

Desktop Hardware Requirements

  • 1 GHz or faster processor
  • 1 GB RAM
  • 150 MB available hard disk space

Server Requirements

  • 2 GHz or faster processor
  • 2 GB RAM
  • 150 MB available hard disk space

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What is Immunet?

Immunet is a malware and antivirus protection system that utilizes cloud computing to provide enhanced community-based security. Immunet utilizes cloud computing to keep your security always up-to-date against the latest malware including viruses, spyware, bots, worms, trojans, and keyloggers. You'll never be bothered to download detection updates to your computer. Each additional community member bolsters Immunet's data analysis to provide the most up-to-date and comprehensive protection. If one community member comes into contact with a virus or malware, Immunet will automatically add that protection to the rest of the community.

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