Please review the below questions and answers. If you have additional questions not answered below, please email firstname.lastname@example.org.
Frequently Asked Questions:
- Department name, address and Adobe VIP number and the license quantity to be added.
- Department name
- Adobe VIP number along with the quantity of licenses to renew.
- Department name, address, and the number of licenses
- The name/email of the person who will be the department’s Adobe VIP Administrator.
The Adobe VIP department administrator function manages the user licenses using an administrative portal provided by Adobe. They can add, remove or edit user information as necessary to update entitlements.
No, only Adobe Cloud application subscriptions may be purchased under the Linked VIP agreement, which includes the entire Adobe Creative product line.
There are Adobe training resources available for Adobe Creative Cloud. Adobe provides troubleshooting and support resources for all their products. Please visit the Adobe Training & Support Resources website.
Additionally, there are training resources and video tutorials for Adobe products on Lynda.com, which Rutgers provides free access to. To set up a Lynda.com account, please visit https://oit.rutgers.edu/Lynda/ and follow the instructions.
The department VIP Account Administrator must follow the process steps below:
Step 1: The Department Adobe VIP Administrator will need to obtain a quote from CDWG by sending an email to RUAdobe@cdwg.com and including the following information:
Step 2: The department then issues a requisition attaching the CDWG quote. Once the order has been processed, Adobe will make the licenses available in the department VIP Account Portal.
Step 3: Then the department account administrator will assign the licenses to the new users.
The department Adobe VIP Administrator will receive a renewal notice from Adobe and then send an email to RUAdobe@cdwg.com including the following information:
Once the order has been processed, Adobe will send the department Adobe VIP Administrator an order confirmation.
Step 1: Send an email to RUAdobe@cdwg.com with the following information:
Step 2: The department’s Adobe VIP Administrator must accept the VIP invitation sent from Adobe.
Step 3: Once the new department VIP agreement has been created, CDWG will send the information as well as the linked agreement form to the Rutgers Adobe Membership VIP Administrator for sign-off and processing.
Step 4: Once completed the department Adobe VIP Administrator will be notified and receive a quote from CDWG.
Step 5: The department will then process the requisition for CDWG.
Step 6: Once the order has been processed, Adobe will send the department Adobe VIP Administrator a welcome email with instructions on how to get started.
Adobe offers a significant faculty/staff/student discount of approximately 60% off retail pricing for the Creative Cloud suite only; individual products are not eligible for this discount. The best way to purchase is directly through the Adobe website.
To find out if your department has an Adobe VIP agreement in place, please check with your department business administrator or the IT support staff.
An Adobe perpetual license is ordered under the CLP (Cumulative Licensing Program) Agreement via the Rutgers University Software Portal. Only Acrobat Pro, Photoshop Elements, and Premier Elements are available through a perpetual license if continuous upgrades are not required.
Rutgers has set up an Adobe Linked VIP purchasing program via our CDWG retailer to provide new and renewal Adobe subscriptions at the Tier 4 (100+) highest volume discount pricing. To initiate the process, mail requests for Adobe VIP agreements/renewals to RUAdobe@cdwg.com.
Yes. Subscriptions under the VIP agreement must be renewed annually on or before the designated renewal date. Adobe provides a 30-day grace period beyond the renewal date for all license renewals. An invoice is sent to the department Adobe VIP Administrator approximately 30 days before the renewal date. It is important that action is taken in a timely manner to allow for processing.