OIT VPN Documentation
What is VPN?
The Office of Information Technology, in providing better service
to the University community, will be securing some of its services
so they can only be used by computers on the Rutgers Network. That
means those services will not be available through Internet Service
Providers (ISPs) from off-campus, but instead through the Rutgers
Virtual Private Network (VPN). In addition to configuring some software,
VPN users will need to use their Rutgers NetID (username) and passwords.
What software do I need to use the VPN, and where can I obtain
it?
Connecting to the VPN Server may require a piece of software called
a VPN client. VPN clients are available for all major operating
systems. The two main types of VPN clients supported by OIT are
the Microsoft Windows built in VPN client, and the Cisco VPN client.
The following links will direct you to configuration instructions
for each.
-
NOTE: The Cisco VPN Client encrypts all communication going
out to the Internet from a users' computer. After making a vpn connection with the Cisco VPN Client other software on the connected computer (Samba, Microsoft Remote Desktop, RIAS, etc) can be run normaly and the connection will be encrypted.
Where can I go for help?
Help with configuring and using the VPN software is available
in three ways.
- Troubleshooting Documentation
OIT has documentation that is designed to help users with common configuration problems that may arise. There is a troubleshooting guide which covers some common error messages that user may get when using the VPN and how to resolve those problems. There is also the NBCS Frequently Asked Questions Database which has answers to questions about OIT services. - Help by E-mail
Help with connecting to the VPN Server is also available through e-mail. Those users who are having problems with the VPN should contact the help e-mail address for the system upon which they have an account. The help e-mail addresses are:
Users System Contact E-mail eden help@eden.rutgers.edu rci help@rci.rutgers.edu andromeda help@andromeda.rutgers.edu pegasus help@pegasus.rutgers.edu clam help@clam.rutgers.edu crab help@crab.rutgers.edu
- Help By Phone
Help is also available by contacting the OIT Help Desk for your specific campus:
Campus Phone Number New Brunswick 732-445-help Newark 973-353-5083 Camden 856-225-6274
Please use the following links to access these tools:
For questions or comments about this site, contact webmaster@nbcs.rutgers.edu.
© 2007 Rutgers, The State University of New Jersey. All rights reserved.
Last Updated: 6/28/2007