Organizational Quality and Communication Improvement (QCI)

Service Strategies Team

Focus:

Identifying and documenting key services offered by OIT. Investigating how OIT provides services to users and departments, and suggesting improvements to policies and procedures.

Deliverables:

• Classification of OIT's services.
• Schema illustrating how services are offered.
• Suggestions for service improvements.
  

Results:

The first phase of the team's work was identifying and documenting current services. This was done during the Spring and Summer of 1998. The result of this work was a new structure for the OIT web page.

The second phase was an analysis of current support procedures, and recommendations for improvements. This was done during the Spring of 1999. For the results,see Report of the OIT Support Strategy Task Force. (For printing, we recommend that you use the Report of the OIT Support Strategy Task Force -- PDF version.)

 

Team Leader:	Charles Hedrick [hedrick@nbcs.rutgers.edu] New Brunswick Computing Services.
Members:	Robert Allen [allen@acs.rutgers.edu] Administrative Computing Services (phase 2).
	Marie Botticelli [mbotticelli@newark.rutgers.edu] Newark Computing Services (phase 2).
	Allen Burns [burns@crab.rutgers.edu] Camden Computing Services (phase 2).
	Mary Ann Chianelli [mac@rci.rutgers.edu] New Brunswick Computing Services.
	J T Chirco [jt@nbcs.rutgers.edu] New Brunswick Computing Services.
	Kevin Conover [kconover@nbcs.rutgers.edu] New Brunswick Computing Services (phase 2).
	Dorothy Demaio [djdemaio@andromeda.rutgers.edu] Rutgers QCI (phase 1).
	Eric Jackson [ericj@hardees.rutgers.edu] Telecommunications Division (phase 1).
	Robert Gerdes [gerdes@andromeda.rutgers.edu] Newark Computing Services (phase 1).
	Eva Michna [michna@nbcs.rutgers.edu] New Brunswick Computing Services (phase 2).
	Debbie L Mojta [mojta@crab.rutgers.edu] Camden Computing Services (phase 1).
	Charles Olszewski [olszewsk@rutadmin.rutgers.edu Administrative Computing Services (phase 1).
	Andy Wright [awright@hardees.rutgers.edu] Telecommunications Division (phase 2).