Reporting Abuse

If you are from outside Rutgers, and want to report a problem caused by a user or system at Rutgers, please contact one of the following.

Unless the situation is urgent, people within Rutgers may be better off using the procedures outlined in the Acceptable Use Policy and its guidelines.

abuse@rutgers.edu

The normal approach to reporting abuse is to send email to abuse@rutgers.edu. Staff at this address will dispatch the problem to the appropriate area. The rest of the entries in this section are intended for situations where you need to find knowledgeable staff immediately, and can't wait for an email response from abuse.

Specialized Contacts

For problems caused by routers or other network infrastructure, you may contact the network help desk, helpdesk@tdmx.rutgers.edu (732-445-0327).

For problems that raise significant policy issues, you may prefer to speak to the OIT Director on your campus, or to the Director of Information Protection and Security, Lance Jordan, lancejor@rci.rutgers.edu, 732-445-8011.

Immediate Help or Help in an Ongoing Situation

If you need immediate help and these people are not available, contact New Brunswick Computer Operations at 732-445-2293. We encourage you to do this in cases where there is an ongoing attack from a Rutgers system, since it's normally important to look at such attacks while the problem is still occuring.